Shipping Policy

Thank you for shopping with Topfurny.

We strive to process and deliver every order as quickly and safely as possible.


Order Processing

  • Orders are typically processed within 1–2 business days.

  • Orders are processed Monday through Friday, excluding public holidays.

  • Once your order ships, you will receive a confirmation email with tracking information.


Shipping Locations

We currently ship to the contiguous United States.

At this time, we do not ship to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Guam

  • U.S. Virgin Islands

  • APO/FPO addresses

  • International destinations


Delivery Time

Estimated delivery:

3–8 business days

Delivery times may vary depending on:

  • Weather conditions

  • Carrier delays

  • Peak shopping seasons

  • Inventory availability

Estimated delivery dates are not guaranteed.


Shipping Fees

Shipping costs (if applicable) will be calculated during checkout before payment.

From time to time, Topfurny may offer free shipping promotions on eligible products.


Tracking Your Order

After shipment, you will receive an email containing tracking information.

Please allow up to 24 hours for tracking updates to appear.


Lost Packages

If your tracking information indicates delivery but you have not received your package, please:

  • Check around your property

  • Contact household members or neighbors

  • Contact the shipping carrier

If the issue cannot be resolved, please contact us and we will assist you.


Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Orders that have already shipped generally cannot be modified.

Topfurny is not responsible for delays or additional costs caused by incorrect shipping addresses.


Damaged Shipments

If your shipment arrives damaged, please contact us within 48 hours and include photos of:

  • The damaged product

  • The shipping carton

  • The shipping label

  • The packaging materials

We will work quickly to resolve the issue.


Contact

Email: support@topfurny.com

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)