Thank you for shopping with Topfurny.
We strive to process and deliver every order as quickly and safely as possible.
Order Processing
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Orders are typically processed within 1–2 business days.
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Orders are processed Monday through Friday, excluding public holidays.
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Once your order ships, you will receive a confirmation email with tracking information.
Shipping Locations
We currently ship to the contiguous United States.
At this time, we do not ship to:
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Alaska
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Hawaii
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Puerto Rico
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Guam
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U.S. Virgin Islands
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APO/FPO addresses
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International destinations
Delivery Time
Estimated delivery:
3–8 business days
Delivery times may vary depending on:
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Weather conditions
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Carrier delays
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Peak shopping seasons
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Inventory availability
Estimated delivery dates are not guaranteed.
Shipping Fees
Shipping costs (if applicable) will be calculated during checkout before payment.
From time to time, Topfurny may offer free shipping promotions on eligible products.
Tracking Your Order
After shipment, you will receive an email containing tracking information.
Please allow up to 24 hours for tracking updates to appear.
Lost Packages
If your tracking information indicates delivery but you have not received your package, please:
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Check around your property
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Contact household members or neighbors
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Contact the shipping carrier
If the issue cannot be resolved, please contact us and we will assist you.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
Orders that have already shipped generally cannot be modified.
Topfurny is not responsible for delays or additional costs caused by incorrect shipping addresses.
Damaged Shipments
If your shipment arrives damaged, please contact us within 48 hours and include photos of:
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The damaged product
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The shipping carton
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The shipping label
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The packaging materials
We will work quickly to resolve the issue.
Contact
Email: support@topfurny.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)