At Topfurny, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
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Be unused and in its original condition
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Be returned in its original packaging
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Include all accessories, hardware, manuals, and components
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Be accompanied by proof of purchase
Products that have been assembled, modified, damaged through misuse, or are missing parts may not be eligible for return.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Clearance or final sale items
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Gift cards
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Customized or personalized products
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Products intentionally damaged after delivery
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the product
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Photos of the shipping carton and packaging
We will review your request and provide an appropriate solution, including replacement parts, a replacement product, or a refund when applicable.
Exchanges
We currently accept exchanges for products that are damaged, defective, or received incorrectly.
If you would like a different model or color, we recommend returning the original product (if eligible) and placing a new order.
Return Shipping
If the return is due to:
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Our error
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Shipping damage
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Manufacturing defects
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Incorrect item shipped
Topfurny will cover the return shipping cost.
If the return is requested for personal reasons (such as changing your mind or ordering the wrong item), the customer may be responsible for return shipping costs.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds are typically issued to the original payment method within 5–10 business days.
Depending on your financial institution, it may take additional time for the refund to appear in your account.
Shipping charges are generally non-refundable unless the return is caused by our error.
Return Process
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Contact our customer support team.
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Receive return authorization instructions.
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Securely package the item.
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Ship the item back using the provided instructions.
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Receive your refund after inspection.
Contact Us
Email: support@topfurny.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
Please do not return products without contacting us first, as unauthorized returns may not be accepted.